When writing a cover letter for a customer service representative position, make sure you allow your personality to shine through while highlighting your achievements in the customer service industry. The following cover letter example will provide you with the guidance you need to create a powerful cover letter for customer service jobs at any level. With only some minor customization, you can create a highly effective cover letter to land your customer service role. But, make sure you follow up with a memorable resume to accompany the cover letter.
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Re: Customer Service Representative
Dear Sir or Madam:
Please consider me for a position as a customer service rep within your company. I have a long history of company loyalty; in fact, if Emery wasn’t experiencing company instability, I wouldn’t be seeking alternate employment.
With my employment at the United Way of Dayton and the area YMCA, I’ve obtained extensive amounts of customer service experience, dealing with clients face-to-face and by phone pertaining to all types of inquiries.
I was recently promoted from handling Mexican market clients to the Canadian market, requiring me to place outbound calls to branch locations and agencies regarding Nortel and Pratt & Whitney shipments. Overseeing around 100 orders per day, each shipment is monitored from order confirmation to tracking and troubleshooting.
Although I’m applying for a CSR position, I am capable of handling additional duties too. While at the YMCA, I was promoted several times due to my ability to thrive in certain roles, including overseeing the financial processes concerning special program development and payroll processing. I even taught safety and health programs!
I would like to discuss this position with your further. You may contact me at (phone number) if you require clarification of my resume, would like to discuss the scope of this or any open position, or to schedule an interview.
Thank you for your time.